When hiring a pest control company, customers will consider a variety of attributes (e.g., market presence, price, reputation, service, or the first listing in their local directory). After many years in the industry, I definitely would add field experience to the list, and promote it foremost among them.
There exists a popular assertion that it takes 5 years or 10,000 hours to reach an expert level of performance. I am inclined to agree. I think it can take that long to become proficient in many facets of commercial and residential pest control. Skill follows experience, most assuredly.
Paying more for less-whats wrong with those guys?
Everyone recognizes that the 10 and 20-year employee is going the way of the Walkman. Still, particularly problematic and notably native for some big national pest control companies, are their high employee turnover rates; some exceeding well over 50% within 18 months. They seem to follow a business model that holds production quotas and dollars-per-hour above all else. As a result, great workers are driven out of the industry altogether. A lesser skilled workforce remains—challenging the company’s ability to sustain customer satisfaction over time. What’s more, high employee turnover hurts a company’s bottom line. Experts estimate it can costs upwards of twice an employee’s salary to find and train a replacement. Some of that cost undoubtedly passes on to the consumer.
Respectfully, the big guys have their continuous and indelible ad campaigns to promote their businesses, but our message is simple—the comparatively higher level of field-tested industry experience is the strength of our local independent pest control company. Combining our experience with determination and enthusiasm inspires a synergy we call, the Janus Advantage. To be clear, you want that. You want that for your business, and your home. Call Today! Many thanks.